How to repair your Google Pixel phone in Singapore

I recently had an issue with my Google Pixel phone, my phone is a Google 2 XL phone where the screen suddenly did not load. There was no noticeable crack or scratches on the screen itself. So I sought Google support to help me online, then after troubleshooting with them, we determined that bringing the phone to the service center was the best step forward.

Based on this experience, I am sharing the options that I have seen available to repair your Google Pixel 2 XL phone. I decided to visit the CTDI Service Center as it was closer to my office. Here are the options below for your reference. I hope it helps you to have your phone up and running again!

Options available to repair your Google Pixel Phone in Singapore

  1. Check the Google Pixel Phone Help online knowledge base for advice – https://support.google.com/pixelphone/
  2. If it does not help, contact Google Pixel online 24/7 help to troubleshoot with a Google representative
  3. If that does not help, head to a Google Pixel third party repair center.

1. Check the Google Pixel Phone Help

2. Request chat OR Request callback from the Google team

3. Head to a Google Pixel third party repair center

This option is more the last resort, since you may spend some time queuing and need to take time outside of your day to head to the third party Service Center. Opening hours will vary.

Here is the guidance the Google representative shared with me:

As the device is purchased through Retailer, the best place would be contacting retailer for the best possible warranty experience. They will have your exact purchase and warranty information and may be able to offer expedited warranty options.

Option 1 – LG Service Center OR Option 2 – CTDI Service Center

Option 1 – LG Service Center

Hours
Mon-Fri: 8:30 AM–6:00 PM
Sat: 8:30 AM–2:00 PM
Sun & Public Holiday: Closed

Phone number: 65-6512-0555

You can reach out to the service center and visit the walk-in center so LG can provide available options for you.

Option 2. CTDI Singapore

Address
12 Kallang Avenue #03-03
Aperia, Singapore 339511
Located in: Aperia Mall

Hours
Monday-Friday: 11 AM to 8 PM
Saturday: 10 AM to 2 PM
Sunday: Closed
Public Holiday: Closed
Phone: 66432591
Email: pixel@ctdi.com.sg

This is the service center I went to, as it was closer to where I worked and is accessible via a 8 minute walk from Lavender MRT. It is located at the Aperia Mall.

Aperia Mall, Lavender
Opening hours

Transparent pricing for repairing your Google Pixel phones
CTDI Authorised Google Service Center

My phone was still within the already extended 2 year warranty, so my screen issue was fixed and covered in warranty.

I hope that helps you get your Google Pixel working again!


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2 thoughts on “How to repair your Google Pixel phone in Singapore”

  1. Context: Bought my Pixel 2 from a 3rd party retailer in SG who told me that the device’s 2-years warranty is covered by Google, hence, would need to bring to authorized service centre – CTDI.

    I encountered a static screen (that static image you see on your TV, except it is not flickering) on my Pixel 2 a couple of days back. Contacted Google Pixel online 24/7 help and went through the same troubleshooting methods. Was similarly referred to CTDI by Google’s rep.

    However, my experience at CTDI and the LG Service Centre was vastly different. The moment the CTDI staff saw that my phone was a Pixel 2, she immediately turned me away by saying that CTDI only covers Pixel 2XL and above, and referred me to LG Service Centre. Same thing happened at LG Service Centre; the staff told me they only cover Pixel 2XL, and told me to call Google directly to find a solution.

    In the call with Google, was bounced around different reps in different departments. Ended the call with the rep promising to escalate the matter, and informing me that even though Pixel 2 wasn’t available in SG, CTDI was still supposed to cover the repair & servicing of the entire Pixel 2 line (i.e. Pixel 2 & Pixel 2XL).

    Still waiting for an update from Google. Haii…

  2. Thank you very much for the helpful article! Just got my Pixel 3a screen cracked and your info really helped! Stress relieved! 😀

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