How to port your mobile number from Singtel to Starhub

I am looking to change my mobile service from Singtel to Starhub, and keep my primary number. So I want to share you my porting process.

Reason for the change if you are wondering – I am changing from Singtel to Starhub, mainly as I am in a new office to Fraser Tower and my 4G coverage for using mobile data is not optimal at the high level my office, when I am looking to tethering internet from my mobile for my laptop to have faster a internet. Note – It is a new building and up quite high, so my SingTel 4G/ 3G signals may be poor as a result of not having enough range of SingTel’s current infrastructure in my new area.

So after going through the steps online via starhub.com, then you want to “Select Your Number” step.

Select Your Number with Starhub

  1. In “Select Your Number”, select “Port from another telco”.
  2. Enter your Singapore phone number under “Enter the 8-digit number”
  3. Select “Yes/ No” for whether you own this number for the question “Do you own this number?”

Great thing that they note here, is that you can “port any Singtel/ M1/ Circles.Life/ MyRepublic/ Zero/ Zero 1 Postpaid number to StarHub”. There may be nuances around this for each telco provider, so be wary, especially with the less mature providers at the moment.

Port from another telco
Singtel/ M1/ Circles.Life postpaid mobile number porting – Source: https://www.starhub.com/personal/support/online-store/personal/purchase.html#mobile
StarHub Number Porting Terms & Conditions

Then, you will receive details around the Number Porting Terms & Conditions that you will need to agree to, here are the details here so you know what to expect.

I/WE* wish to sign up for Full Mobile Number Portability service with StarHub.

I/WE* understand that upon commencement of the Full Mobile Number Portability service with StarHub, all existing services associated with the existing mobile number provided by existing Service Provider(s) will be automatically terminated. I shall not hold StarHub responsible for any loss, penalty damage or inconvenience arising from the termination of service with the existing Service Provider(s).

I/WE* shall be responsible for all charges (such as equipment plan/ price plan/ contractual penalty, etc) for service signed up with StarHub until my existing mobile number(s) has/have been transferred

I/WE* agree to the proper disposal of the SIM Card from the existing Service Provider(s)

I/WE* understand that there will be service interruptions to my/our* existing mobile line during the Full Mobile Number Portability provisioning process^^

I/WE* acknowledge that it would be necessary to exchange certain information regarding my/ our existing and new mobile services subscriptions in order for the Full Mobile Number Portability service to be provisioned. I/We* authorise StarHub to communicate with the existing Service Provider and disclose and receive such information as may be necessary in order to provide the Full Mobile Number Portability service.

I/WE* acknowledge and understand that I/WE* have to pay for all outstanding charges imposed by my/ our* existing Service provider(s) for terminating the mobile service(s) prematurely or otherwise.

I/WE* confirm that I/WE* have provided full and accurate information to StarHub. I/WE* have read and agree to be bound by all the terms and conditions herein as well as StarHub’s terms and conditions for info-communications Services# and such other terms and conditions as may be agreed or accepted by me/ us* .

I/WE* acknowledge and agree that if StarHub suspends or terminates any or all the services that I/WE* signed up with StarHub pursuant to and in accordance with StarHub’s terms and conditions for Info-communications Services, StarHub is entitled return my/our* existing Service Provider(or to the Service Provider which the porting originates from, as the case may be), and thereafter StarHub will not be able restore the usage of my/our* existing mobile number for any reason or whatsoever

Once you are comfortable with this, then you will be asked to select a delivery date/ time and make sure you have the right paperwork on the day of delivery.

  • A print-out of the order confirmation email
  • Your physical NRIC* (Singapore Citizens & Permanent Residents) or physical FIN Pass* (Foreigners) with a minimum validity of 6 months

Example from my success screen here for your reference.

Additional information (optional context)

Essentially Starhub, M1, Singtel all follow IMDA’s requirements. This is important given the stickiness requirement of your mobile number for online and modern services such as PayNow and SingPass. Essentially it is:

Full Mobile Number Portability is a solution that allows consumers to keep one mobile number for life, even when they switch operators. It works via a central database system in a multi-operator environment, in which all ported mobile subscribers’ numbers and routing information are kept. When a call/SMS/MMS is made to a ported mobile subscriber under the solution, the caller’s mobile operator will check against the central database information and route the call/SMS/MMS directly to the ported subscriber’s new operator.

Source: https://www.imda.gov.sg/about/newsroom/archived/ida/media-releases/2008/20080416085608
IMDA full mobile number portability

Here’s some details on some of these local telco’s overall Full Mobile Number Portability guidance.

Starhub Full Mobile Number Portability guidance

1. What is Full Mobile Number Portability?

Full Mobile Number Portability is an enhanced mobile number portability solution that will allow you to retain full use of your existing phone number, even when you switch service providers. As such, you will not have to go through the hassle of updating all your contacts on a new number from your new service provider.

Prepaid and postpaid mobile subscribers can make use of this solution to retain their original phone numbers. However, the service is only applicable for prepaid to prepaid and postpaid to postpaid mobile subscribers only. (Starhub)

2. How is Full Mobile Number Portability different from the previous mobile number portability solution?

The previous mobile number portability scheme is based on a call-forwarding solution. As such, subscribers will possess two mobile numbers (the original mobile number and the new mobile number issued by the new service provider which they switched to). A call made to the original number at the previous service provider will be forwarded to the new number under the call-forwarding approach. When a subscriber under the call-forwarding solution makes a call or sends an SMS, the new number will be reflected on the recipient’s phone. Furthermore, the subscriber will not be able to receive MMS on his original number with the call-forwarding solution.

The call-forwarding solution also only applies to post-paid mobile subscribers.

Full Mobile Number Portability will eliminate these limitations, and also extend mobile number portability to prepaid mobile subscribers. (Starhub)

https://www.starhub.com/business/support/mobile/faq/full-number-portability.html

M1 Full Mobile Number Portability guidance

  1. What is Full Mobile Number Portability? Full Mobile Number Portability is an enhanced solution that allows you to retain full use of your existing phone number, even when you switch to M1. It saves you the hassle of having to inform all your contacts that you have changed your number. (M1)
  2. Who can enjoy Full Mobile Number Portability? All prepaid and postpaid mobile customers can make use of Full Mobile Number Portability.However, if your mobile service has been terminated or suspended, you may not be able to use Full Mobile Number Portability to regain the number given up during the service suspension or termination. (M1)

https://www.m1.com.sg/Personal/FAQ/Mobilephonesandplans/postpaid/mobilenumberportability

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How to repair your Google Pixel phone in Singapore

I recently had an issue with my Google Pixel phone, my phone is a Google 2 XL phone where the screen suddenly did not load. There was no noticeable crack or scratches on the screen itself. So I sought Google support to help me online, then after troubleshooting with them, we determined that bringing the phone to the service center was the best step forward.

Based on this experience, I am sharing the options that I have seen available to repair your Google Pixel 2 XL phone. I decided to visit the CTDI Service Center as it was closer to my office. Here are the options below for your reference. I hope it helps you to have your phone up and running again!

Options available to repair your Google Pixel Phone in Singapore

  1. Check the Google Pixel Phone Help online knowledge base for advice – https://support.google.com/pixelphone/
  2. If it does not help, contact Google Pixel online 24/7 help to troubleshoot with a Google representative
  3. If that does not help, head to a Google Pixel third party repair center.

1. Check the Google Pixel Phone Help

2. Request chat OR Request callback from the Google team

3. Head to a Google Pixel third party repair center

This option is more the last resort, since you may spend some time queuing and need to take time outside of your day to head to the third party Service Center. Opening hours will vary.

Here is the guidance the Google representative shared with me:

As the device is purchased through Retailer, the best place would be contacting retailer for the best possible warranty experience. They will have your exact purchase and warranty information and may be able to offer expedited warranty options.

Option 1 – LG Service Center OR Option 2 – CTDI Service Center

Option 1 – LG Service Center

Hours
Mon-Fri: 8:30 AM–6:00 PM
Sat: 8:30 AM–2:00 PM
Sun & Public Holiday: Closed

Phone number: 65-6512-0555

You can reach out to the service center and visit the walk-in center so LG can provide available options for you.

Option 2. CTDI Singapore

Address
12 Kallang Avenue #03-03
Aperia, Singapore 339511
Located in: Aperia Mall

Hours
Monday-Friday: 11 AM to 8 PM
Saturday: 10 AM to 2 PM
Sunday: Closed
Public Holiday: Closed
Phone: 66432591
Email: [email protected]

This is the service center I went to, as it was closer to where I worked and is accessible via a 8 minute walk from Lavender MRT. It is located at the Aperia Mall.

Aperia Mall, Lavender
Opening hours

Transparent pricing for repairing your Google Pixel phones
CTDI Authorised Google Service Center

My phone was still within the already extended 2 year warranty, so my screen issue was fixed and covered in warranty.

I hope that helps you get your Google Pixel working again!


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How to upgrade your Cloudflare domain plan using the API

This guide details the steps to help you to change your plan on Cloudflare using the Cloudflare API. You can always change your plan within the user interface of the Cloudflare portal, however, you may be looking to change your plans in bulk and that is where using the Cloudflare API makes more sense.

For the purposes of Cloudflare settings, a “zone” or “domain zone” is Cloudflare’s naming convention for a “website” URL address.

Prerequisites

  • Domain zone is already added to Cloudflare – You can simple add the domain as a Free domain zone (how to add here)
  • Domain zone ID: Zone ID retrieved from your Cloudflare portal. In my example, the zone ID for dejavuguides.com. Note – this is different from the ID you see in the website URL when you’re logged into Cloudflare.
  • Cloudflare plan in mind – So you know what you want to upgrade your plan to. You will typically need to have a credit card in place within your Cloudflare portal if you plan on selecting Professional or Business plan. Or if you have purchased an Enterprise license from the Cloudflare sales team, then an Enterprise license enabled by the team in the backend.
  • Details to allow you to use the Cloudflare API – This is essentially your log in details and ensures only authorised users can make changes to your Cloudflare settings for your domain zones.
    • Auth-Email: Your Cloudflare log in email address
    • Auth-Key: Your Cloudflare Global API Key (which you’ll find in your Cloudflare settings when you’re logged in)

Overview of the process to change your domain plan

To upgrade a domain to Cloudflare Enterprise using the API, you will need to go through a two step process.

  1. Identify your CloudflarePlanIDs – Identify the Available CloudflarePlanID that is unique for your domain zone (Using the “List Available Plans” API)
  2. Edit the domain zone plan – Edit domain zone to the plan type you have chosen (Using the “Edit Zone” API)

How to upgrade your Cloudflare domain plan using the API

1. Identify your CloudflarePlan IDs using the Cloudflare API

This is required, as Cloudflare has specific Cloudflare plan IDs set up in the backend, so you will need to identify what your unique Cloudflare plan IDs are for your domain zone.

There is a unique ID for Free, Professional, Business and Enterprise plans for each of your domain zones.

Then you run the List Available Plans API within a Terminal (MacOS) or CommandPrompt (Windows).

curl -X GET "https://api.cloudflare.com/client/v4/zones/YOURZONEID/available_plans" \
-H "X-Auth-Email: YOUREMAILADDRESS" \
-H "X-Auth-Key: YOURAPIKEY(Global-Auth-Key)" \
-H "Content-Type: application/json"

You will then receive an output for this “List Available Plans” API.

OUTPUT:
{"result":[
{"id":"UNIQUE-FREE-PLAN-ID","name":"Free Plan","price":0,"currency":"USD","frequency":"monthly","is_subscribed":false,"can_subscribe":true,"legacy_id":"free","legacy_discount":false,"externally_managed":false},
{"id":"UNIQUE-BUSINESS-PLAN-ID","name":"Business Plan","price":200,"currency":"USD","frequency":"monthly","is_subscribed":false,"can_subscribe":true,"legacy_id":"business","legacy_discount":false,"externally_managed":false},
{"id":"UNIQUE-PROFESSIONAL-PLAN-ID","name":"Professional Plan","price":20,"currency":"USD","frequency":"monthly","is_subscribed":false,"can_subscribe":true,"legacy_id":"pro","legacy_discount":false,"externally_managed":false},
{"id":"UNIQUE-ENTERPRISE-PLAN-ID","name":"Enterprise","price":0,"currency":"USD","frequency":"monthly","is_subscribed":false,"can_subscribe":false,"legacy_id":"enterprise","legacy_discount":false,"externally_managed":true}],"success":true,"errors":[],"messages":[],"result_info":{"page":1,"per_page":25,"total_pages":1,"count":4,"total_count":4}}

Take note of the Unique Cloudflare Plan IDs here, and copy and paste the one you want to change your plan to.

Now we need to change the plan to that using the next API.

2. Edit the domain zone plan using the Cloudflare API

Change the domain zone plan using the Cloudflare “Edit Zone” API

curl -X PATCH "https://api.cloudflare.com/client/v4/zones/ZONEID" \
-H "X-Auth-Email: YOUREMAILADDRESS" \
-H "X-Auth-Key: YOURAPIKEY-Global-Auth-Key" \
-H "Content-Type: application/json" \
--data '{"plan":{"id":"INSERT-CLOUDFLARE-PLAN-ID-HERE"}}'

You will then receive an output for this Cloudflare “Edit Zone” API. It should look something like this but with your domain details.

{   "success": true,   
"errors": [],
"messages": [],
"result": {
"id": "ZONE-ID", "name": "dejavuguides.com", "development_mode": 7200, "original_name_servers": [ "ns1.dejavuguides.com", "ns2.dejavuguides.com" ], "original_registrar": "GoDaddy", "original_dnshost": "NameCheap", "created_on": "2014-01-01T05:20:00.12345Z", "modified_on": "2014-01-01T05:20:00.12345Z", "activated_on": "2014-01-02T00:01:00.12345Z", "owner": { "id": "OWNER-ID", "email": "[email protected]",
"type": "user" }, "account": { "id": "ACCOUNT-ID", "name": "Demo Account" },
"permissions": [ "#zone:read", "#zone:edit" ],
"plan": { "id": "CLOUDFLARE-PLAN-ID", "name": "Pro Plan", "price": 20, "currency": "USD",
"frequency": "monthly", "legacy_id": "pro",
"is_subscribed": true, "can_subscribe": true },
"plan_pending": { "id": "CLOUDFLARE-PLAN-ID", "name":
"Pro Plan", "price": 20, "currency": "USD",
"frequency": "monthly", "legacy_id": "pro",
"is_subscribed": true, "can_subscribe": true },
"status": "active", "paused": false, "type": "full",
"name_servers": [ "tony.ns.cloudflare.com", "woz.ns.cloudflare.com" ] } }

Then log into your Cloudflare dashboard and check if it has been changed to this new plan you have selected successfully.

Screenshots to help you

This is where you find your Cloudflare API Key (Global API Key is what you need)

This is where you find your Cloudflare Zone ID

Useful links

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